Regulations

Regulation

1. General Provisions

1.1. This regulation defines the rules of operation for the online exchange point that provides currency exchange services, including euros (EUR), rubles (RUB), zlotys (PLN), Turkish lira (TRY), US dollars (USD), hryvnias (UAH), as well as cryptocurrencies (BTC, ETH, and others).
1.2. The list of available currencies for exchange may be supplemented on the website without the need to amend this regulation. Users should monitor the current information about available currencies on the site.
1.3. All participants in transactions are required to familiarize themselves with this regulation before using the services of the exchange point. The use of the site’s services is considered as acceptance of the terms of this regulation.
1.4. The exchange point operates manually and is not available 24/7. The working hours and processing times for requests are specified on the website. Outside of these hours, requests may be delayed until the beginning of the next working day.

2. Conditions for Conducting Exchange Transactions
2.1. The online exchange point provides the ability to exchange fiat currencies and cryptocurrencies between participants at the current rate specified on the website.
2.2. Exchange rates may change in real-time depending on market conditions.
2.3. All exchange transactions are conducted only when there are sufficient reserves in the accounts of the exchange point.
2.4. The user is responsible for correctly entering data when filling out the request. The exchange point is not liable for errors made by the user during the application process.
2.5. The amount received on the account provided to the client by the exchange point must be exactly the amount specified in the request. In case of a discrepancy in the amount, the transaction may be canceled or returned to the user.

3. Exchange Procedure
3.1. The user submits a request on the website, selecting the direction of exchange, amount, and currencies.
3.2. After submitting the request, the user must pay the specified amount to the account of the exchange point within 15 minutes.
3.3. After payment, the user must click the "Paid" button and attach the receipt (confirmation) of payment within the next 15 minutes.
3.4. If the user does not attach the payment receipt within 15 minutes after clicking the "Paid" button, the request will be automatically canceled, and the exchange will not be conducted. The exchange point is not liable for the cancellation of the request in case of non-compliance with these conditions.
3.5. The exchange point processes requests and transfers funds to the user within 60 minutes after successful verification of payment and receipt of the receipt.
3.6. The processing time for requests may increase due to technical issues or other force majeure circumstances.

4. Commissions and Additional Fees
4.1. The exchange occurs at the rate specified on the website; the exchange point does not charge additional fees.
4.2. The user must take into account possible fees from payment systems when conducting exchange operations.

5. Security Policy and Verification
5.1. The exchange point uses modern data encryption methods to protect users' information and their transactions.
5.2. In order to prevent fraud, the exchange point may request user verification, which includes providing documents that confirm the user’s identity.
5.3. The exchange point has the right to request video confirmation of payment. Requirements for the video:

• It is necessary to show the process of logging into the banking application;
• Show the payment made by the client;
• Open the payment receipt.
• Confidential information, such as PIN codes or passwords, does not need to be shown.
  5.4. The exchange point reserves the right to refuse to conduct an exchange operation without explanation. In this case, the funds transferred by the user will be returned to the account from which the payment was made, minus the fees of the payment systems and possible bank charges.
  5.5. The exchange point reserves the right to refuse service to the user in case of suspicion of violations of the law or conducting suspicious operations.

6. Refunds and Cancellation of Transactions
6.1. Exchange operations are considered irreversible after completion. The user bears full responsibility for the information provided.
6.2. In the event of an error on the part of the exchange point, funds will be returned to the user’s account within 3 working days.
6.3. The user has the right to cancel the exchange request only until the funds are credited to the accounts of the exchange point.

7. Force Majeure Circumstances
7.1. The exchange point is not liable for delays or failure to provide services in case of force majeure circumstances, including but not limited to: technical failures, actions of third parties, problems with payment systems or blockchains.

8. Privacy Policy
8.1. The exchange point undertakes not to disclose users' personal information to third parties without their consent, except in cases provided by law.
8.2. The exchange point uses user data solely to ensure the execution of exchange operations.

9. Final Provisions
9.1. The exchange point reserves the right to make changes to this regulation. Changes take effect from the moment of their publication on the website.
9.2. In the event of disputes, all issues are resolved through negotiations or in accordance with applicable law.